Membership Coordinator

New Hampshire Public Television Published: February 2, 2017 (28 days ago)
Job Type


NHPTV, New Hampshire’s PBS Station is seeking a team-oriented individual to manage all aspect of customer service and fundraising support to our viewers and members and manage our member database and member accounts, process donations,  data hygiene, support marketing and cultivation efforts.

DUTIES: Customer Service: Provide exemplary customer service to members. Manage complex membership database. Answer and respond to all incoming calls, emails and letters. Capture member activity in database. Develop broad knowledge of NHPTV programming, special events, services and benefits in order to promote NHPTV membership and mission. Gift Processing: Process new donations. Manage existing member accounts, acknowledgement letters, and all aspects of the Donor Retention Program including contacting the donor to update payment method, mailing and processing pledge reminders, and working with vendor to verify reports and data. Data Hygiene / Process Improvement: Review reports, performing mail merges, identify issues, and perform data hygiene. Work with vendor using case management system to report and resolve member and/or data-related issues. Support various marketing efforts.  Support Cultivation of Major Donors and NHPTV KIDS Club. Other duties as assigned.

QUALIFICATIONS:  Bachelors degree and 3 – 5 years high level customer service, proficiency with Microsoft Office Suite, problem resolution and ability to communicate effectively in writing and verbally. Experience with customer relations management (CRM) systems and a multi-platform integrated system is highly desirable.  Fundraising experience preferred.  Highly organized, ability to prioritize, a keen eye for accuracy, and ability to work as part of a team highly desirable.

Salary:  $15.25 - $18.75 per hour

Qualified applicants who wish to apply may submit an application, cover letter, resume and references to Dorinda Ouellette, Director of Administration and Human Resources, New Hampshire Public Broadcasting, 268 Mast Road, Durham, NH, 03824 OR via email to  Only qualified candidates will be considered.

It is the policy of New Hampshire Public Broadcasting to provide equal employment opportunity to everyone.  NHPB does not discriminate in recruitment, selection and employment on the basis of race, color, religion, sex, age, national origin, sexual orientation, disability, veteran's status or marital status. Women and members of underrepresented minority groups are strongly urged to apply.

 upload file ... Limit reached, delete at least one file below to add more.  

The NHAB is an Equal Opportunity Employer and is committed to non-discrimination and equal employment opportunity.  All station postings listed on this site must comply with all applicable EEO laws and regulations.  The NHAB reserves the right NOT to post any job posting that does not include an EOE statement.
Stations: All newly registered employers must be approved by the NHAB staff before being allowed to post open positions.  If you do not receive prompt acceptance, please call 603-232-0277 so we can expedite the process.  All job postings and resumes will be listed on the NHAB Job Bank for a period of 60 days.  Should a job posting need to be listed for an extended period of time, please contact the NHAB prior to the 60-day deadline or re-post the job using your Employer Admin Panel.  Likewise, please remove filled positions from this list.
Job Seekers: Resume information remains on our site indefinitely. Having your resume posted on your site means that you are actively looking for employment. Registered employers frequently search through resume submissions looking for new hires. If you are not actively looking for a new job, please remove your resume information from the listings. If you need assistance removing your information, please call 603-232-0277.
Scholarships: NHAB offers scholarships each year for students who are permanent residents of New Hampshire and plan to, or are, enrolled at an accredited institution of higher learning.  The NHAB Broadcaster Scholarship Program awards $2,500 scholarships to students pursuing a career in over-the-air broadcasting.  In addition, a $5,000 is awarded in honor of the former President of the NHAB, Al Sprague.  Click here for information.
Virtual Job Fairs: NHAB also conducts quarterly online job fairs to match job applicants with stations seeking to hire.  Click here for more information.
Careers Page: The National Alliance of State Broadcasters Associations maintains a helpful Careers Page.  Click here for more information.
NAB Education Foundation: The National Association of Broadcasters Education Foundation is dedicated to reinforcing the future of broadcasting through a commitment to education and to advancing excellence in the diversity and community service efforts of our industry. The foundation offers a number of career/professional development programs and initiatives to achieve this mission. Job Board
On The Air Newsletter

If you are interested in receiving the On The Air Newsletter, fill out the form below and you'll be added to our mailing list. To see previous newsletters, click here.